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Unarchiving Users in your Program via Import

Customer Success

Keep in mind…

  • This guide explains how to update a user's status to 'Unarchived' via Import through either our User List import function, or our Roster Import function. To unarchive users one at a time, follow this article.

Unarchiving Users in your Program via User List

  1. From the Dashboard, click on 'View Students' in the bottom right.

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  1. Under the Search bar, choose 'View Archived' to see all users in an archived status.

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  1. Then, choose 'Get report from search' to pull your list of archived users. Click 'Get user list' to have the list emailed to you.

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  1. Locate the user or users that should be unarchived in Column A, Username.

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  1. Under Column M, Access update, type in UNARCHIVE_USER for those users you'd like to unarchive.

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  1. Save the file and return to Suitable.

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  1. After updating the users that you want to unarchive, return to Suitable to upload the file. Click on the blue arrow next to '+ Import New User', then '+ Import Users'.
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  1. Select your file, then click 'Import Users'.
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  1. You will receive a success message, as well as an email confirming this action.
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  1. To confirm if the user was unarchived, refresh the page and click on the 'Remove Archived' button. The user should appear in your list of active users.
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Unarchiving Users in your Program via Roster Import Template

 

1. From the Dashboard, click on 'View Students' in the bottom right.

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2. Under the User Management tab, you'll want to pull a Roster Import Template. You'll do this by clicking on the blue arrow next to '+ Import New User', then clicking '+ Import Users'.

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3. Next, click on 'Download Import Template' to get an empty import template.

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4. Type the username for the user you'd like to unarchive under Column A, Username.

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5. Next, under Column M, Access update, type in 'UNARCHIVE_USER'.

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6. After adding the information, save the file and return to Suitable.

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7. Upload the file to Suitable and import the users.

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8. You will receive a success message, as well as an email confirming this action.

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9. To check if the user was unarchived, refresh the page and click on the 'Remove Archived' button. The user should appear in your list of archived users.

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If you have additional questions, chat with us below or send us an email at support@suitable.co.

 

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