Resetting your password

Keep in mind...

If you forget your local password for the app, you can create a password reset request. When a request has been created you will be notified, via the email linked to your account, of your new account credentials. You will use these credentials to log in to both the mobile and web applications.

Please note: this does not apply if your school is using Single Sign On through the University's Portal.

If you've created multiple password reset requests you will receive multiple emails containing new account credentials. Each subsequent request invalidates the credentials from the previous one, so be sure to use the credentials from the most recent email.

Mobile
While at the login view press the Forgot Password? button. On the next view, press the Recover Password button. Then wait to receive your new credentials via email and enter them in to the original password input box. If possible, try to copy and paste the password into the input box to mitigate manual entry errors.

Web
While at the login view press the Forgot Password? button. On the next view, press the Recover Password button. Then wait to receive your new credentials via email and enter them in to the original password input box. If possible, try to copy and paste the password into the input box to mitigate manual entry errors.

Other reminders!

• Remember to check your SPAM folder of your inbox to locate password reset emails
• You can check off the Show Password checkbox when entering your password. This helps highlight any spelling errors