Creating and Sending a Notification

What's my access level?

Access Level: Administrator

This article is intended for users with Administrator access in Suitable. If you don’t have this role, some of the steps outlined below may not be available in your account.

Ineligible Roles: Student, Contributor, Advisor, and Publisher

New: You can now send News or Nudges and Linked Announcements by email, or by push and email together, to reach students who are not checking the app.

Keep in mind...

Notifications meet your students where they are. Send a push notification to their phone, an email to their inbox, or both, so opportunities, time-sensitive announcements, and progress alerts reach every student on your list.

Note: Email notifications are an add-on that Suitable turns on for each institution. If the Email Notification and Both options are greyed out, contact your Client Success Team to add email. Emails count toward your institution's monthly email limit, shown in the Emails sent this month bar.

How to create and send a notification:

1. Navigate to Notifications on the left sidebar, then select the Create and Schedule tab.

2. Under "What kind of notification would you like to send?" choose News or Nudges, Linked Announcement, Experience Set Recommendation, or Achievement Recommendation. Learn more about each notification type.
3. Under "How would you like to send this?", choose Push Notification, Email Notification, or Both.
   • Email is available for News or Nudges and Linked Announcement. Experience Set and Achievement Recommendations are sent as push notifications only.
   • Email options are also greyed out when your institution has used its monthly email limit.

4. Fill out the fields for your notification.
   • Push Notification: enter the headline and the message.
   • Email Notification or Both: enter the subject line, an optional pre-header, and the message. The pre-header appears after the subject line in most email apps.
   • Linked Announcement: also enter the website link. In an email, the link appears as a single button, and you add the label shown on that button.

Note: When you choose Both, students get a push notification and an email. The pre-header and button label appear only in the email.

5. Under "When would you like to send this?", choose "Schedule send" or "Send Now".
   • A notification sent right away cannot be stopped. Schedule it, even a few minutes ahead, so you have time to make changes.

6. Choose whether to send the notification to all students or to a distribution list. To send to a list, create the distribution list first.
7. Select Create and Schedule or Send It at the bottom of the page.
   • View upcoming and past notifications.
   • Edit a scheduled notification.

Good to know 

Your monthly email limit resets on the 1st. Students who unsubscribe from your emails are left out of future email sends from your institution. Contact your Client Success team to discuss increasing your monthly limit.

Get more from Suitable 

See which students received and opened your email. Learn how in Downloading a Push Notification Recipients Report.

If you have additional questions, send us an email at support@suitable.co .