Editing or Deleting a Scheduled Notification

What's my access level?

Access Level: Administrator

This article is intended for users with Administrator access in Suitable. If you don’t have this role, some of the steps outlined below may not be available in your account.

Ineligible Roles: Student, Contributor, Advisor, and Publisher

Made a mistake on a scheduled notification or need to change its wording? Follow the steps below to edit or delete it before it sends.

Keep in mind...

Scheduling gives you time to fix a typo, update a link, or cancel a message before students see it. You can edit or delete any notification on the Upcoming tab. A notification sent with Send Now goes out right away and cannot be edited, so schedule it a few minutes ahead.

Note: When you edit, you can change the text fields, including the headline, message, subject line, pre-header, website link, and button label. You cannot change the notification type, how it is sent (Push Notification, Email Notification, or Both), or the send option. To change one of these, use Duplicate to New Notification to start a new one with the same content, then delete the original.

Watch a video on editing a scheduled notification:

Note: This video shows a push notification. Email notifications are edited the same way, with the extra email fields.

How to edit a scheduled notification: 

1. Navigate to Notifications on the left sidebar. The Upcoming tab opens first.
2. Find the notification you want to change and select the three dots on the right of its card.
3. Select Edit Notification.

4. Update the fields you need to change.
5. Select Save changes. To leave without saving, select Cancel.

Note: To change who receives the notification, select Edit Distribution List from the same menu instead. Changes to a list apply to every scheduled notification that uses it. Learn more in Editing and Deleting a Distribution List.

How to delete a scheduled notification: 

1. On the Upcoming tab, select the three dots on the notification's card.
2. Select Delete Notification.
3. Select Delete Scheduled Notification to confirm. The notification will not be sent.

Good to know 

Students only see the version that goes out at the scheduled time, so you can keep editing until then.

Get more from Suitable 

Reuse a message that worked well instead of starting from scratch. Learn how in Duplicating a Notification. 

If you have additional questions, chat with us below or send us an email at support@suitable.co.