Downloading a Notification Recipients Report

What's my access level?

Access Level: Administrator

This article is intended for users with Administrator access in Suitable. If you don’t have this role, some of the steps outlined below may not be available in your account.

Ineligible Roles: Student, Contributor, Advisor, and Publisher

New: Recipient reports now show whether each email was delivered and opened.

Need to see who received a notification? Want to see which students have push notifications turned on or opened your email? Follow the steps below to download a recipient report.

Keep in mind... 

Depending on the type of notification, different columns in the report show whether it worked. Some notifications do not include a link for students to select, so the date opened may not matter for your reporting.

Note: Email open tracking is approximate. Treat the Email Opened At column as a general signal, not an exact count.

How to download a recipient report: 

1. Navigate to Notifications on the left sidebar, then select the Past tab to view all sent notifications.

2. Select the three dots next to the notification you want a report for, then select Export Recipients .

3. The report is sent to your email, and a green banner confirms your request.
   • For a notification sent as Both, you get two reports: one for push recipients and one for email recipients.

What is in the recipient report: 

• Notification details: the notification type, delivery date, message or link, and number of recipients.
• Student details: each student's username, unique ID, account status, name, and contact email.
• Date Seen: when the student saw the notification in their phone's notification menu or in Suitable.
• Date Opened: when the student opened the notification from the Notification Center.
• Has Push Notifications Enabled: whether the student has push notifications turned on.
• Email Status: what happened to the email: Sent , Delivered , Bounced , Complained , Suppressed, or Failed . Push-only notifications show "--".
• Email Delivered At and Email Opened At: when the email reached the student's inbox and when they opened it.

Good to know 

If some emails fail to send, the notification card on the Past tab says "Some emails failed to send. Download the report for details." The Email Status column shows which students did not get the email.

Get more from Suitable 

Follow up with students who did not open your email by sending them a push notification. Learn how in Creating and Sending a Notification.

If you have additional questions, chat with us below or send us an email at support@suitable.co.