Access Level: Administrator
This article is intended for users with Administrator access in Suitable. If you don’t have this role, some of the steps outlined below may not be available in your account.
Ineligible Roles: Student, Contributor, Advisor, and Publisher
New: Administrators can now send notifications by email, or by push and email together.
Keep in mind...
Email notifications reach students who are not checking the mobile app, using the same notifications, distribution lists, and reports you already know. Here are answers to the questions we hear most.
Email notifications FAQ
How do I get email notifications?
Email notifications are an add-on that Suitable turns on for each institution. Contact your Client Success Team. Until it is on, the Email Notification and Both options appear greyed out on the Create and Schedule tab.
Which notifications can I send by email?
News or Nudges and Linked Announcement. Experience Set Recommendation and Achievement Recommendation are sent as push notifications only. Learn more in Types of Notifications Available.
How many emails can my institution send?
Your institution has a monthly email limit. The Emails sent this month bar on the Upcoming, Past, and Create and Schedule tabs shows how many you have used. The count resets on the 1st. To raise your limit, contact your Client Success Team.
What happens when we reach the limit?
The bar turns red, and the email options are greyed out until the limit resets. You can still send push notifications. If a send reaches the limit partway through, it stops there. Its card on the Past tab shows how many emails went out.
What do students see?
A Suitable-branded email with your subject line as the heading and your message. Linked Announcements include a button with the label you choose. Every email has an Unsubscribe link at the bottom.
What if a student unsubscribes?
They are left out of future email sends from your institution. Students can also change this setting in their account settings. Learn more in Managing Administrator Emails as a Student.
How do I know if students received or opened the email?
Download the recipient report from the Past tab. It shows each student's email status and when the email was delivered and opened. Open tracking is approximate. Learn more in Downloading a Notification Recipients Report.
Can I change a scheduled notification from push to email?
No. You cannot change how a scheduled notification is sent. Duplicate it, choose the new option, then delete the original. Learn more in Duplicating a Notification.
Get more from Suitable
Ready to send your first email? Learn how in Creating and Sending a Notification.
If you have additional questions, chat with us below or send us an email at support@suitable.co.
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