Browser Issues: Navigating to Suitable from a Course

What's my access level?

Access Level: Student, Advisor, Publisher or Administrator

This article is intended for users with Student, Advisor, Publisher or Administrator access in Suitable. If you don’t have one of these roles, some of the steps outlined below may not be available in your account.

Ineligible Roles: Contributor 

• Shortcut to I am Using Safari
• Shortcut to I am Using Firefox
• Shortcut to I am Using Chrome/Edge

Some browsers have security settings that block third-party cookies. These settings can prevent you from accessing external tools, like Suitable, from your school's learning management system. This article will show you how to adjust your browser settings to access Suitable.

Safari

To access Suitable via your LMS with Safari, you'll need to disable cross-site tracking.

On your Mac:

1. Open Safari and go to "Safari" > "Preferences" (or "Settings") on the top bar.

2. Click on the "Privacy" tab.

3. Uncheck the box next to "Prevent cross-site tracking".

On your iPhone or iPad:

1. Go to "Settings" > "Safari".

2. Under "Privacy & Security", toggle off "Prevent cross-site tracking".

Mozilla Firefox

First, try clearing your browser's cache and cookies. If that doesn't work, follow these steps:

1. Navigate to the page where you're trying to access Suitable via the LMS.

2. Click the shield icon in the address bar.

3. Toggle the switch for "Enhanced Tracking Protection for this site" to the off position.

4. Reload the page.

Google Chrome/Microsoft Edge

First, try clearing your browser's cache and cookies. If that doesn't work, follow these steps:

1. Navigate to the page where you're trying to access Suitable via the LMS.

2. Click the lock icon in the address bar.

3. Select "Cookies".

4. In the "Blocked" tab, find and select the LMS site.

5. Click "Allow" and then "Done". 

6. Reload the page.

If you have additional questions, chat with us below or send us an email at support@suitable.co.